Return Policy for Webwarp.store
At Webwarp.store, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process. Please review our return policy below to ensure a smooth experience when returning items.
1. Eligibility for Returns
We accept returns on most items within 7 days of the purchase date. To be eligible for a return, the following conditions must be met:
- The item must be in new, unused condition and original packaging .
- The item must not be damaged or altered in any way.
- The item must be free from any signs of wear, odor, or stains (for shoes, accessories, or electricity ).
- The return request must be submitted within 7 days from the date of purchase.
Exceptions: Some items may not be eligible for return, including:
- Personalized or custom products
- Gift cards
- Clearance or final sale items (as noted on the product page)
If you’re unsure whether your item qualifies for return, please reach out to our customer service team before sending the item back.
2. How to Return an Item
Returning an item is simple! Follow these steps:
- Contact Us: Before returning any item, please contact our customer service team at [webwarp88@gmail.com] to initiate the return. We’ll provide you with a Return Authorization Number (RAN) and instructions for returning the product.
- Pack the Item: Carefully repackage the item in its original packaging, including all tags, labels, and accessories. Items returned without their original packaging or accessories may be subject to a restocking fee or rejection.
- Return Shipping: After receiving your Return Authorization Number, you can send the item back to us using a shipping method of your choice. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
- Processing the Return: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. We will then process your refund (or exchange, if requested) within 7 days.
3. Refunds & Exchanges
- Refunds: Once your return is processed, you will receive a refund for the purchase price of the item. Refunds will be credited to your original payment method (credit card, PayPal, etc.). Please note that it may take several business days for your financial institution to reflect the refund in your account.
- Exchanges: If you’d prefer to exchange an item for a different size, color, or product, please contact our customer service team to arrange an exchange. The new item will be shipped to you once we have received the returned product.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at [email@example.com]. We will provide a prepaid return shipping label and issue a full refund or replacement for the defective item, including any return shipping fees.
5. Late Returns
Items returned after the 7-day return period will not be accepted, and no refund or exchange will be provided. We encourage you to return any unwanted items within the allowed timeframe to ensure a hassle-free process.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Items marked as final sale
- Personalized or custom products
- Underwear, swimwear, or other intimate apparel
- Used or worn shoes
7. How to Contact Us
If you have any questions about our return policy or need assistance with your return, please feel free to reach out to our customer service team:
- Email: [webwarp888@gmail.com]
Our customer service team will be happy to assist you and ensure your return process is as smooth as possible.
